Amazing Tomato

• We will wait for the customers at the arrival exit for 60 minutes with a Green Tomato logo on a signboard from 30 minutes after the flight actual arrival time.
  For example: If flight actual arrival time is 7:00, our staff or driver will wait for the customers at 7:30 – 8:30.
• If flight is delayed and the flight arrives at the airport on the same day, we can correspond without charge.
• Even if flight is delayed and arrival date is changed to next day, we can correspond without charge, but we need the information in advance from you or customers.
• Even if flight is cancelled and customers change the flight by airline, we can correspond without charge,
  but we need the information in advance from you or customers.
  Flight changes due to airline overbooking are not covered.
• Even if transit flight is delayed / cancelled and customers change the flight, we can correspond without charge, but we need the information in advance from you or customers.
• If flight is changed due to bad weather and customers don't need our transfer service or we cannot send driver, we will refund the fee.
  If booking is not cancelled and we are requested to provide service when weather improves, we can correspond without charge if vehicle is available, but we need the information in advance from you or customers.
  ** For above scenarios, if we are not notified with new information, which causes we cannot adjust service, and if we carry out the original booking, then it will be charged due to client no-show.
  For instance, sometimes, customers change the flight without notification. We have no choice but stick to the original information to wait for the customers.
• Even if you notify us in advance of a change to your flight, we can only correspond this
  without additional charges if the scheduled arrival time of your new flight is 6:00 - 20:30.
  If your new flight arrives outside these hours, you will be refunded.
  We can arrange Airport taxi or Private transfer as a new reservation, but we cannot guarantee the availability.
• If customers show up earlier than original booking and if there is availability, we can correspond without charge.
  For example : customers show up at terminal 1 at 13:00 but they show up at terminal 2 at 9:00 suddenly without notification.
  If there is availability, there is no problem.
• If customers show up later than original booking, original booking was already cancelled as No-Show and 100% charge is applied, so we will explain it to customer and we will accept cash directly, if there is car availability.
  If there is no availability or if customers won't pay the fee to us, we advise bus, train or taxi.
• It can change only once.
• We may not be able to meet your request during high demand season.